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Shipping policy

SHIPPING POLICY

Last updated: October 2026

This Shipping Policy applies to orders placed through www.carolinevyzas.com.

1. SHIPPING FROM SWITZERLAND

All orders are dispatched from Switzerland unless otherwise stated on the product page or order confirmation.

2. PREPARATION AND DISPATCH

faces prepark may resulte caretu packaging, framing, trishing or coordination with specialis printers or

3. CARRIERS AND TRACKING

Original artworks and most larger works are normally sent using a tracked courier or postal service. Tracking information will be provided where available.

Certain small-format prints may be sent using Swiss postal services. Where tracking is not included for a particular shipping method, this will be stated where reasonably possible before purchase.

4. DELIVERY TIMES

Delivery times are estimates and vary according to destination, carrier, customs clearance and the type of artwork.

International shipments may be delayed by customs or local delivery services. If a specific delivery deadline is important, please contact us before ordering so that we can confirm whether it can reasonably be met.

For consumers protected by mandatory EU/EEA consumer rules, goods will be delivered within the agreed period or, where no other period has been agreed, within the period required by applicable law.

5. SHIPPING COSTS

Shipping charges are calculated or displayed before the order is completed, unless the product page expressly states that shipping is included in the price.

Any optional express or special-delivery service will only be charged if selected or expressly agreed by the customer.

6. CUSTOMS, IMPORT VAT AND DUTIES Orders shipped from Switzerland to other countries are international imports.

Unless expressly stated at checkout that taxes and import charges are included, the recipient may be required by the destination country or carrier to pay import VAT, customs duties, brokerage fees or handling charges betore delivery.

These charges are imposed by authorities or carriers and are separate from the artwork price and shipping charge paid to Caroline Vyzas. Where applicable law requires additional information or tax collection by the seller, those requirements will be followed.

7. DELIVERY ADDRESS

Please provide a complete and accurate delivery address, including any apartment number, access information and telephone number requested by the carrier

If you notice an error after ordering, contact caroline.vyzas@gmail.com as soon as possible. We canno guarantee changes once a parcel has been dispatched

If a parcel is returned because the customer supplied an incorrect or incomplete address, reasonable additional shipping costs for re-dispatch may be charged where permitted by law.

8. RECEIPT AND DAMAGE

Please inspect the parcel as soon as reasonably possible after delivery. If the package or artwork appears damaged, keep all packaging and contact us promptly at caroline. vyzas@gmail.com with photographs of the outer packaging, shipping label and artwork.

Where applicable consumer law places transport risk on the seller until receipt, those rights remain unaffected.

9. LOST OR MISSING PARCELS

tracking does not update for an unusual period, or your order has not arrived within the expected delive indow, please contact us so that we can investigate with the carrie

tracking status marked "delivered" does not automatically prevent an investigation. We may ask you to chec ith household members, neighbours, the local carrier or customs office while we investiga Where the seller remains legally responsible for delivery, an appropriate remedy will be provided in accordance with applicable law.

10. UNCLAIMED OR REFUSED SHIPMENTS

If a shipment is returned because the recipient did not collect it, refused delivery without a valid legal basis, or failed to pay import charges for which the recipient was properly informed and legally responsible, reasonable return and re-shipping costs may be deducted from or charged in connection with any refund, where permitted

This does not affect statutory withdrawal rights or rights relating to damaged, defective, incorrect or undelivered goods.

11. CONTACT

Shipping questions: Caroline Vyzas Email: caroline.vyzas@gmail.com Address: Grand-rue 96, 1180 Rolle. Switzerland.