Refund policy
REFUND & RETURN POLICY
Each artwork is created, selected, finished or individually handled by Caroline Vyzas with great care.
RETURNS
Customers in Switzerland
Returns are generally not accepted unless expressly agreed in advance. This does not affect your rights if an item is damaged, defective, or if you receive the wrong item.
Customers in the European Union / EEA
Where the statutory right of withdrawal applies, consumers have the right to withdraw from an online purchase within 14 days from the day they receive the artwork, without giving any reason.
To exercise this right, please contact us at caroline.vyzas@gmail.com before returning the artwork.
Unless the artwork is damaged, defective or incorrect, the customer is responsible for the cost of return shipping.
Returned artworks must be sent back in their original condition and securely packaged. The customer may be responsible for any loss in value resulting from handling beyond what is necessary to inspect the artwork.
PERSONALISED OR COMMISSIONED ARTWORKS
The statutory right of withdrawal does not apply to artworks that have been made to the customer’s specifications or are clearly personalised, to the extent permitted by applicable law.
HAND-FINISHED AND ALTERED ARTWORKS
Some artworks may be created from a printed base and then individually transformed, painted, altered or finished by the artist. These works may contain unique variations and should be considered individually finished artworks rather than identical mass-produced reproductions.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your artwork arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at Caroline.vyzas@gmail.com
Where relevant, please include photographs of:
- the artwork,
- the packaging,
- the shipping label,
- and any visible damage.
We will review the issue and, where required by applicable law, offer an appropriate remedy such as replacement, repair, refund, or another suitable solution.
Your statutory rights remain unaffected.
LOST PACKAGES
All artworks, except where otherwise stated, are shipped with tracking number.
If your order has not arrived, please contact us promptly so that we can investigate the shipment with the carrier.
A tracking status showing “delivered” does not automatically exclude further investigation. If necessary, we may ask you to contact your local postal service, courier or customs office.
Where Caroline Vyzas remains legally responsible for delivery under applicable law, an appropriate solution will be offered.
RETURN AUTHORISATION
Please do not return any artwork without contacting us first.
Returns should be sent only to the return address provided by us after your request has been reviewed.
REFUNDS
Where a refund is due, it will be issued using the original payment method, unless otherwise agreed.
Refunds may be withheld until the returned artwork has been received or until proof of return has been provided, where permitted by law.
CONTACT
For return, refund or delivery questions, please contact:
Caroline Vyzas
Email: caroline.vyzas@gmail.com
Address: Grand-Rue 96, 1180 Rolle. Switzerland